Delete your account
Use the steps below to request deletion of your mise en place account and its associated data. You do not need to contact support if you can access the app.
Request deletion in the app
- Open mise en place and sign in to the account you want to delete.
- Open Settings.
- Select Your Data.
- Under “Delete account”, tap Delete account.
- Review the deletion notice, then tap Continue.
- Type DELETE and tap Delete account to confirm your request.
Your profile and content are hidden immediately. The account remains recoverable for 30 days. During that period, sign back in and choose Restore account if you change your mind.
When the 30-day period ends, permanent deletion or irreversible de-identification runs on the next daily purge—in practice, within one day.
What is removed
After the 30-day recovery period, the following data is permanently deleted unless it falls into one of the limited retention categories below:
- Account and sign-in dataEmail address, account identifier and sign-in details.
- Profile and settingsUsername, name, bio, profile photo reference, preferences, grocery and pantry lists, and push-notification token.
- Social and cooking activityPosts, comments, reactions, cook history, follow relationships and notifications.
- User-created recipesImported recipes and recipes that do not meet the narrow de-identified retention conditions described below.
- Analytics identityAccount and session identifiers are removed from first-party analytics. If data was forwarded to our analytics provider, we instruct it to erase the pseudonymous profile and events and monitor the request until completion.
- Photos attached to deleted contentThey stop being served through the app or its links. Limited copies may remain temporarily in content-delivery or on-device caches until those caches expire or are cleared.
Limited exceptions
- The 30-day recovery copyYour account data remains stored but hidden for 30 days so you can restore the account.
- Eligible de-identified Community recipesQualifying recipe information you wrote yourself, shared with the Community and accompanied with a photo you uploaded may be retained after deletion, permanently unlinked from your account and profile, and used in recipe collections, datasets, products and services as described in the Terms and Privacy Policy. The policies set no fixed end date for this irreversibly de-identified material. User photographs are not externally licensed or sold under that recipe-data clause; if a retained photo shows you, contact us and we will remove it.
- Reports and moderation recordsMay be kept for up to 24 months for moderation, safety and legal compliance.
- Log and technical dataMay be kept for up to 90 days, then deleted or anonymised.
- De-identified analytics eventsMay be kept for up to 18 months, then deleted. Provider-side deletion is asynchronous after the account purge.
- Records required by lawTax, financial or other records may be kept for the period required by applicable law.
Subscriptions are managed separately. Deleting your mise en place account does not cancel billing through Apple or Google. Cancel an active Supporter subscription in your App Store or Google Play subscription settings.
Can’t access the app?
Email yourmiseenplace@gmail.com and ask us to delete your mise en place account. Contact us from the email address associated with the account if possible.
We may need to verify your identity before acting. We respond to privacy requests within 30 days.
Never send us your password or a sign-in code.
Privacy details
For the complete account-deletion, retention and privacy terms, read the mise en place Privacy Policy.