Support
Need help? We're here. Check the FAQs below or reach out directly.
Response time
We’ll respond as soon as we can.
Frequently asked questions
Troubleshooting
Yes, mise.en.place is free to download.
mise.en.place is available on iPhone and on Android phones. Download it from the App Store or Google Play.
Tap Add Recipe to open the recipe editor, then enter the recipe details and save it to your cookbook.
Go to Settings > Your Data > Delete account. Review the notice, tap Continue, then type "DELETE" to confirm. Your profile and content are hidden immediately, and you can restore the account for 30 days before permanent deletion or de-identification. Read the full deletion details.
Go to Settings > Your Data > Export all your data. This generates a CSV file with your profile, cook history, recipes, posts, comments, follows, and heat events.
Tap the three-dot menu on any post or profile and select "Report". Choose a reason and add optional details. Reports are reviewed and appropriate action is taken where needed.
App won't load
Force-close the app and reopen. If the issue persists, check your internet connection and try again. Still stuck? Email us.
Photos not uploading
Make sure you've granted camera and photo library permissions in your device settings. Large photos may take a moment on slower connections.
Not receiving notifications
Check Settings > Notifications in both the app and your device settings. Make sure notifications are enabled for mise.en.place.
Can't sign in with Google
Make sure you're using the same Google account you signed up with. If you signed up with email, use the email login instead.
Still need help?
Email us